RETURN OR EXCHANGE POLICY
The Customer has a period of thirty days from the date of delivery (weekends and public holidays included) to exchange or return his Order.
No return can be accepted if the Customer has worn, washed or damaged said product. The latter must be in its original packaging and must not be altered.
If the return conditions are compliant, the Customer must contact customer service (firstname.lastname@example.org) specifying his/her surname/first name, email address, telephone number and order number to begin the return or exchange process.
The Customer must bear the cost of return or exchange.
The processing time for an exchange by our teams is between three and five working days. Once processed, the customer will be notified by email. The refund period can take up to fifteen working days to appear on the customer's bank account once the refund is processed by our teams.
RECEIVING AN INCORRECT OR MISSING PRODUCT
If this is the case, the Customer is asked to contact customer service (email@example.com) as soon as possible, specifying his surname, first name, delivery address and order number. He may be asked for proof via a photo.
A return form will then be sent to the customer by email.
The customer will then be asked if he prefers a return or a refund.
PRODUCT RECEIVED DAMAGED
SFTC disclaims all liability for damage received during transport. Similarly, no liability can be incurred against SFTC if the product has been washed, worn or altered in any way whatsoever.
The customer will be asked to send photos to customer service (firstname.lastname@example.org) specifying the surname/first name, delivery address, telephone number and order number. If SFTC concedes to a fortuitous degradation, the customer will then have the choice between a refund or an exchange of product